Privacy Policy

Effective Date: April 2026 | Last Updated: April 2026

This Privacy Policy explains how Optic Satellite Communication Ltd ("OpticSat", "we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website at opticsat.com.ng or engage with our services. This policy is issued in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and its Implementation Framework.

1. Who We Are

Optic Satellite Communication Ltd is an Internet Service Provider (ISP) and technology solutions company registered in Nigeria, with principal operations in Calabar, Cross River State. We provide internet connectivity, network infrastructure, Starlink deployment, CCTV systems, and networking equipment.

Data Controller: Optic Satellite Communication Ltd
Address: Calabar, Cross River State, Nigeria
Email: info@opticsat.com.ng
Phone: +234 806 384 5161

2. Information We Collect

We collect the following categories of personal information:

a) Information You Provide Directly

Contact form submissions: Name, email address, phone number, subject, and message content.
Equipment orders: Name, email address, phone number, delivery address, and payment information (processed securely via Paystack — we do not store card details).
Service subscriptions: Name, address, phone number, and technical site information required for installation.
Newsletter/subscription sign-ups: Email address.

b) Information Collected Automatically

IP address, browser type, operating system, referring URLs, and pages visited — collected via server logs for security and analytics purposes.

3. How We Use Your Information

We use your personal data for the following lawful purposes under the NDPR:

Service delivery: To process orders, schedule installations, and deliver services you have requested.
Communication: To respond to enquiries, send order confirmations, and provide support.
Account management: To manage your subscription or service account.
Legal compliance: To fulfil our obligations under Nigerian law, including tax and regulatory requirements.
Security: To protect our systems and detect fraudulent or unauthorised activity.
Marketing (with consent): To send newsletters or promotional content only where you have given explicit consent. You may opt out at any time.

4. Legal Basis for Processing

Under the NDPR, we process your personal data based on:

Contractual necessity — to perform services you have ordered.
Legitimate interests — for business operations, security, and improving our services.
Legal obligation — to comply with applicable Nigerian laws.
Consent — for marketing communications, which you may withdraw at any time.

5. Data Sharing

We do not sell or rent your personal data. We may share it only with:

Paystack Nigeria Ltd — our payment processor, which operates under its own NDPR-compliant privacy policy.
Service partners — third-party engineers or suppliers engaged to assist in delivering your service, bound by confidentiality obligations.
Regulatory authorities — where required by Nigerian law or a valid court order.

6. Data Retention

Contact messages: Retained for 2 years, then deleted unless further action is required.
Order records: Retained for 7 years to comply with Nigerian financial record-keeping regulations.
Subscription data: Retained for the duration of your service and 2 years after termination.
Server logs: Retained for 90 days.

7. Your Rights Under the NDPR

You have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your data where there is no lawful reason for us to retain it.
Right to object: Object to processing based on legitimate interests or for direct marketing.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting lawfulness of prior processing.

To exercise any of these rights, contact us at info@opticsat.com.ng. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational security measures including SSL/TLS encryption, access controls, and secure server configurations to protect your personal data against unauthorised access, loss, or disclosure.

9. Cookies

We use only essential session cookies required for website functionality (e.g. shopping cart, form security tokens). We do not use advertising or tracking cookies. No consent banner is required for strictly necessary cookies under applicable law.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. WhatsApp, social media). We are not responsible for the privacy practices of those sites. Please review their own privacy policies.

11. Children

Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, contact us immediately.

12. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by updating the "Last Updated" date above and, where appropriate, by email. Continued use of our website after changes constitutes acceptance.

13. Complaints

If you believe we have mishandled your personal data, you have the right to lodge a complaint with the National Information Technology Development Agency (NITDA), the data protection authority in Nigeria, at nitda.gov.ng.

14. Contact Us

For any privacy-related questions or to exercise your rights:
Email: info@opticsat.com.ng
Phone: +234 806 384 5161
Address: Calabar, Cross River State, Nigeria